Western Railroad Discussion > Facing Point Media

Has anyone had any dealings with this company
as I ordered & paid for the SanDiego DVD but as yet
no DVD & no email reply.
Brian

Lots of people have paid Facing Point for things that they have never received.

-Justin

I had the same problem, after two months of no item and no e-mail response, I turned them in to my credit card company. They couldn't get a response from them either, so the credited me for the amount I paid. So, in the end I didn't get burned (except for wasted time), but my credit card company wasn't to happy with Facing Point Media.

I posted this in the Electronics forum, but here it is for you guys...

http://forums.flightsim.com/ts/dcboard.php?az=show_topic&forum=2&topic_id=79643&mesg_id=79643&page=

Jacques (Ray's son)

Did anyone out there actually receive the DVD? They have my money as well.....I really don't care too much about the money, but I really want to see the DVD....it looks like it would be really good.

Bryce

I recieved my DVD in a timely fashion and it was worth every penny. It is quite possibly the best video of its type that I have seen with extremely accurate timetable information, ie speed and signal aspect and location superimposed on the screen yet not distracting. I know its available at several hobby stores in So Cal. Not sure whats up with Facing Point, perhaps like so often in this hobby and a cool product, its growing pains? but I am satisfied with my DVD and Sim. Sorry to hear that some are having trouble.

I too have apparently been ripped off by this company. Good product or not... I don't really care... just send me my money back Mr. Andrew Held!! At least answer a phone or check your e-mail. I urge you all NOT to purchase this DVD on-line. I recieved a nice e-mail stating this I would recieve the DVD back in September 2005. I have sent numerous e-mails and left countless phone messages for Mr. Held with no reply. Has anyone actually been to his actual place of business?

Please send my money back, Mr. Held!

bnsfjth Wrote:
-------------------------------------------------------
> Lots of people have paid Facing Point for things
> that they have never received.
>
> -Justin

But lots of people did receive what they ordered from them. So there you are.

Thanks for the info I will claim on my Visa card
does anyone know of a stockist as I would like this DVD.
Thanks
Brian

I agree. I just want a copy of the DVD. They have my money....I just want to see it since it appears to be very good.

Very frustrating.

Bryce