Model Railroading > Another Customer Service story

I recently bought an old Branchline REX reefer kit, but it didn't have the bearing caps to complete the trucks. Yes, a Walthers express reefer truck set probably would have worked as a substitute, but I thought, what the heck, why not take a long shot and try Atlas who bought out Branchline and has released rtr express reefers themselves several years ago. To my surprise, I got a reply from Steve Millenbach stating he had them and needed my address. To my relief, four days later an envelope arrived from Steve with 16 caps, more than enough to finish my trucks. Totally unexpected and appreciated, Steve...THANKS!

Customer Service with happy ending! Thanks for starting my day on a positive note!

I have the highest praise for Atlas and Steve Millenbach in particular. He helped me out no end with a kit-bash project I reported previously.