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Model Railroading > Kudos to Rapido TrainsDate: 03/03/21 08:46 Kudos to Rapido Trains Author: Nscaler I have two N-scale GMD-1 models from Rapido's 2014 release (#1600 sound, #1601 silent) and through my own carelessness #1600 took a flying leap onto an unforgiving hardwood floor. Both exhaust stacks and three of four ditch 'lights' along with a broke horn and one coupler disappeared into the bane of every model railroader: that "where the he** did it go?!" black hole. After e-mailing them about replacing damaged/missing parts, Dave at Rapido sent along three scrap frames (which included some handrails, couplers, a motor, one truck and other attached bits), a bunch of exhaust stacks and spark arrestors, couple of horns, and four wired LED's (#1601 has a non-working headlight on the short hood). Took a week to get them, NO CHARGE for the parts or delivery! Excellent customer service!!
Thanks very much Dave!! Jason, give him a raise! Date: 03/03/21 10:00 Re: Kudos to Rapido Trains Author: BNSF20 That's great. Thanks for sharing this because it's service like this that helps "seal the deal" when considering a purchase. Looks like soon your locomotive will be back in service Plus the peace of mind having all the exta parts on hand when making a repair, "just in case". Whats really nice was the no charge, I have had that kind of service from FVM.
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