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Passenger Trains > Amtrak survey for my trip on 98


Date: 05/26/23 04:27
Amtrak survey for my trip on 98
Author: Chessie1963

You may recall the recent trip that I had, with my partner, on 98 to DC and beyond.  

https://www.trainorders.com/discussion/read.php?4,5682304

Last evening I received a survey about the trip.  I was open and honest, complimenting the great crews and station staff, but giving details on what happened in our sleeper (AWOL attendant) and when we detrained in DC.  It will be interesting to see if there is any follow-up.  I am not holding my breath.

Having said that, I normally only get surveys for corridor trains, so this is nice to see.  Now, we can hope it brings improvements.



Date: 05/26/23 08:09
Re: Amtrak survey for my trip on 98
Author: bruce_e

I had a similar experience with my trip over Easter weekend.

I received a survey for my Missouri River Runner / Lincoln Service trip. Dirty windows in old business class car; great service by the crew; superior bathroom facility in new coaches.

My return trip was in a roomette on the Chief. Clean windows; outstanding crew; roomette clean, but car in need of rebuild - especially air conditioning and fresh air system. But no survey ever came. This seemed strange to me - it was the costlier ticket. I would have liked the opportunity to send that specific feedback.



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