Railfan Technology > ScanCafe problems

ScanCafe has had my slides since mid-March.  It is refusing to return my slides, and is refusing to send me the USB with high-res images I purchased.  ScanCafe claims that I am not using its Heritage system, but that system will not let me create a login. At one time, ScanCafe was very reliable.

John

 

When you open the ScanCafe website it seems to have some pretty aggressive cookies that it leaves behind. Not a hour after I opened the page, I started to receive emails from them saying I left something behind.

I use ScanCafe for a lot scanning of my collection.  I never had any issues with them until the Heritage feature started.  I get the same message after thinking I accpeted and completed my order.  I've had to call customer service for my last three orders to tell them I do not want that service and they need to do something about the way this is presented on their website.  Between my own back up drive and Google Workspace I am covered, along with the USB I get from them.  I also download the slides off their website.  The results are excellent and a good value.  Don't need the hassle.

Jim Wilson

I copied and shared the posts with Scan Cafe.

Here is their response.Luisa Tona 3:22 PM (1 hour ago)   to mehttps://mail.google.com/mail/u/0/images/cleardot.gif      Good day Jim!  Thank you so much for taking the time to share this with us.  We truly appreciate both your feedback and your continued trust in ScanCafe over the years.  I've made sure these comments are shared with the team. Feedback like this helps us better understand where customers may experience confusion or frustration and allows us to continue improving the overall experience. We're also grateful for your kind words about the quality of the scans and the value of the service. It means a a lot to know that you've trusted us with so many projects over time. Thank you again for bringing this to our attention. If you ever need assistance with a future order, please feel free to reach out directly. I'll be happy to help and follow up personally. Regards,