Passenger Trains > A kind word for an Amtrak agent in STL

Quoting an Amtrak passenger:

> Once again, St. Louis' friendly station agent, Jeanine, was very
> helpful to me.
>
> I booked a trip on the Capitol Limited on-line today, and since,
> unsurprisingly, I got assigned bedroom E, when I went by the station
> to pick up my e-tickets, I asked that the room be changed to D. (The
> electrical outlet is on the wrong side of the room in C and E.)
>
> The first agent I spoke to lectured me a bit about how I should have
> had the antecedentless "they" make the change while I was still on
> the phone. I tried to explain that I wasn't on the phone, but
> on-line; but that didn't seem to help.
>
> As it happened, Jeanine walked by; and even though she was working
> baggage instead of a window today, she happily sat down and did the
> deed. As expected, she knew just what to do...zip, zip...done deal.
>
> I just wanted to give a shout out for yet another example of great
> service by an Amtrak employee.
>
> Wm.S., St. Louis



Edited 1 time(s). Last edit at 12/23/13 15:19 by GenePoon.

wish there were a "like" button!!!

Ditto (like button). It would lessen the "me too" and show support for aspects where, for the lack of a "me too", it appears to have none.

OTOH, this shows one of the more frustrating aspects of Amtrak. Lots of quality, well trained people, working alongside a few of lesser quality (in training, temperament, ambition, self-starting, etc.). And...I still attribute this to a fundamental lack of leadership.

Kudos to Jeanine!!!

I liked it, that's why I posted it!